Privacy Policy

At MotionWell, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out our contact form
• Book a session or enquire about our services
• Subscribe to our communications
• Contact us directly via email or phone

This information may include:

• Name
• Email address
• Phone number
• Any other information you choose to provide

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Pages you visit on our site
• Time and date of your visit
• Time spent on pages

2. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide customer service
• Schedule and manage your sessions
• Send you information about our services
• Improve our website and services
• Comply with legal obligations
• Analyse website usage and trends

3. Legal Basis for Processing

Under the UK GDPR, we process your personal information based on:

• Consent: You have given clear consent for us to process your personal information for a specific purpose
• Contract: Processing is necessary for a contract we have with you
• Legal obligation: Processing is necessary for us to comply with the law
• Legitimate interests: Processing is necessary for our legitimate interests or the legitimate interests of a third party

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers: Third-party companies that help us operate our website or conduct our business
• Legal requirements: When required by law or to protect our rights
• Business transfers: In connection with a merger, sale, or acquisition of all or a portion of our business

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience on our website. For detailed information about our use of cookies, please see our Cookie Policy.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

8. Your Rights

Under UK GDPR, you have the following rights regarding your personal information:

• Right to access: Request copies of your personal information
• Right to rectification: Request correction of inaccurate or incomplete information
• Right to erasure: Request deletion of your personal information
• Right to restrict processing: Request limitation on how we use your information
• Right to data portability: Request transfer of your information to another service
• Right to object: Object to our processing of your personal information
• Right to withdraw consent: Withdraw consent at any time where we rely on consent

To exercise these rights, please contact us using the information provided below.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than the United Kingdom. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last updated" date. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

MotionWell
48 Market Place
Kingston upon Thames
KT1 1JZ, United Kingdom
Phone: +44 20 8942 6135
Email: [email protected]